Troubleshooting Guide
Resolve common issues and optimize your MediaBrain experience with these troubleshooting solutions and tips.
list Troubleshooting Topics
Login & Authentication Issues
Resolve problems with accessing your MediaBrain account.
Cannot Log In with Username/Password
1
Verify Credentials
- Double-check username spelling
- Ensure Caps Lock is not enabled
- Try typing password in a text editor first
- Check for extra spaces before/after text
2
Browser Issues
- Clear browser cache and cookies
- Disable browser extensions temporarily
- Try incognito/private browsing mode
- Test with a different browser
3
Account Status
- Account may be temporarily disabled
- Contact system administrator if in organization
- Try password reset if available
- Check for system maintenance notifications
OAuth Login Problems (Facebook, Google, Apple)
1
Provider-Specific Issues
# Facebook Login:
- Ensure you're logged into Facebook
- Check Facebook app permissions
- Clear Facebook cookies
# Google Login:
- Verify Google account is active
- Check Google account permissions
- Enable third-party cookies
# Apple Login:
- Ensure Apple ID is verified
- Check Safari privacy settings
- Allow pop-ups from MediaBrain
2
Browser Configuration
- Enable JavaScript
- Allow pop-ups from MediaBrain domain
- Enable third-party cookies
- Disable ad blockers temporarily
Session Timeout Issues
If you're frequently being logged out:
- Check browser privacy settings
- Ensure cookies are enabled
- Don't use "Clear cookies on exit" setting
- Add MediaBrain to browser exceptions
- Avoid using multiple tabs with different accounts
Improve MediaBrain's speed and responsiveness.
Slow Loading Times
1
Browser Optimization
# Clear Browser Data:
1. Open browser settings
2. Go to Privacy/Security section
3. Clear browsing data
4. Select: Cached images, Cookies, Site data
5. Choose "All time" timeframe
6. Clear data and restart browser
2
Network Issues
- Test internet connection speed
- Try wired connection instead of Wi-Fi
- Restart your router/modem
- Contact ISP if speeds are consistently slow
- Use different DNS servers (8.8.8.8, 1.1.1.1)
3
System Resources
- Close unnecessary browser tabs
- Quit resource-intensive applications
- Restart your computer if needed
- Check available RAM and disk space
High Memory Usage
If MediaBrain is using too much memory:
- Refresh the page periodically
- Close unused application tabs
- Limit number of open MediaBrain tabs
- Update your browser to latest version
- Consider using a different browser
Application-Specific Errors
Resolve issues with individual MediaBrain applications.
menu_book BibleBot Issues
- Search not working: Check spelling, try synonyms
- Audio not playing: Enable audio, check volume
- Bookmarks not saving: Ensure you're logged in
- Slow search results: Clear browser cache
restaurant Recipes Issues
- Voice control not working: Allow microphone access
- Images not uploading: Check file size/format
- Recipes not saving: Verify login status
- Timer not working: Enable notifications
wb_sunny Weather Issues
- Location not found: Allow location access
- Outdated weather: Refresh page or clear cache
- Alerts not showing: Enable browser notifications
- Wrong location: Manually set location
account_tree Ancestry Issues
- Family tree not loading: Check login, refresh page
- Documents not uploading: Check file size limits
- Changes not saving: Verify permissions
- Sharing problems: Check privacy settings
Error Messages
"500 Internal Server Error"
- Temporary server issue
- Wait a few minutes and try again
- Clear browser cache
- Contact admin if persistent
"403 Forbidden"
- Insufficient permissions
- Log out and log back in
- Contact admin for access
- Check account status
"404 Not Found"
- Broken or outdated link
- Check URL spelling
- Navigate from main menu
- Report broken links
"Network Error"
- Internet connection issue
- Check network status
- Try different network
- Restart browser
Browser Compatibility
Ensure optimal MediaBrain experience across different browsers.
1
Recommended Browsers
Google Chrome
Best overall experience
- Version 90+ recommended
- Full feature support
- Excellent performance
Mozilla Firefox
Great privacy-focused option
- Version 88+ recommended
- Good feature support
- Strong privacy features
Safari
Optimized for macOS/iOS
- Version 14+ recommended
- Native Apple integration
- Good mobile experience
Microsoft Edge
Modern Windows browser
- Version 90+ recommended
- Good Windows integration
- Chromium-based reliability
2
Required Browser Settings
# Essential Settings:
✅ JavaScript enabled
✅ Cookies enabled
✅ Local storage enabled
✅ Pop-ups allowed for MediaBrain
✅ Third-party cookies allowed
✅ Notifications enabled (optional)
# Recommended Settings:
✅ Hardware acceleration enabled
✅ Automatic updates enabled
✅ Security settings on default
✅ Ad blockers configured properly
warning Unsupported Browsers
These browsers may not work properly with MediaBrain:
- Internet Explorer (all versions)
- Very old browser versions (3+ years old)
- Heavily modified browsers
- Browsers with JavaScript disabled
Mobile Device Issues
Resolve problems when using MediaBrain on smartphones and tablets.
Touch Interface Problems
- Buttons not responding: Try tapping more precisely
- Scrolling issues: Use one finger, scroll slowly
- Zoom problems: Double-tap to reset zoom
- Text selection: Long-press to select text
Mobile Browser Issues
1
iOS Safari Issues
- Update iOS to latest version
- Clear Safari cache and data
- Disable content blockers temporarily
- Check privacy settings
2
Android Chrome Issues
- Update Chrome app
- Clear app cache and data
- Check data saver settings
- Ensure sufficient storage space
Voice Features on Mobile
For voice control in Recipes app:
- Allow microphone permissions
- Ensure quiet environment
- Speak clearly and at normal volume
- Check device microphone isn't blocked
- Try using headphones with microphone
Data Sync & Storage Issues
Resolve problems with saving and syncing your data.
Data Not Saving
1
Authentication Check
- Verify you're still logged in
- Check session hasn't expired
- Log out and log back in
- Ensure account has proper permissions
2
Browser Storage
- Enable local storage in browser
- Clear browser cache
- Disable private/incognito mode
- Check available disk space
3
Network Issues
- Check internet connection stability
- Try saving smaller amounts of data
- Wait for network issues to resolve
- Use wired connection if possible
File Upload Problems
1
File Size and Format
# Image Upload Limits:
- Maximum size: 10MB per file
- Supported formats: JPG, PNG, WebP, GIF
- Recommended resolution: 1200x800 pixels
# Document Upload Limits:
- Maximum size: 50MB per file
- Supported formats: PDF, DOC, DOCX, TXT
# Tips:
- Compress large images before uploading
- Use online compression tools if needed
- Split large documents into smaller files
2
Upload Troubleshooting
- Try uploading files one at a time
- Check file isn't corrupted
- Ensure stable internet connection
- Try different file format
- Use different browser if issues persist
General Tips & Maintenance
Keep MediaBrain running smoothly with regular maintenance.
1
Regular Maintenance Tasks
# Weekly:
- Clear browser cache
- Check for browser updates
- Restart browser completely
# Monthly:
- Update browser to latest version
- Review saved passwords
- Clean up bookmarks and data
# As Needed:
- Export important data for backup
- Review privacy settings
- Clean up old files and documents
2
Performance Optimization
- Use latest browser versions for best performance
- Enable hardware acceleration in browser settings
- Close unused tabs to free up memory
- Disable unnecessary extensions that slow browsing
- Use wired internet for best connectivity
- Keep operating system updated for security
3
When to Contact Support
Contact your system administrator or IT support if:
- Persistent login issues after trying all solutions
- Data loss or corruption
- System-wide performance problems
- Security concerns or suspicious activity
- Feature requests or bug reports
- Account permissions or access issues
info Reporting Issues
When reporting problems, include:
- Browser name and version
- Operating system
- Steps to reproduce the issue
- Error messages (exact text)
- Screenshots if helpful
- Time when problem occurred
check_circle Prevention Tips
- ✅ Keep browsers updated automatically
- ✅ Use strong, unique passwords
- ✅ Enable two-factor authentication when available
- ✅ Regularly backup important data
- ✅ Use reputable antivirus software
- ✅ Be cautious with browser extensions
- ✅ Monitor system performance regularly
- ✅ Follow security best practices
Still Need Help?
If these solutions don't resolve your issue, try these resources: